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Reporting a Claim

In the event of a loss, here’s what your ministry should do:

  • Write down what happened as soon as possible. Time is your enemy because it will be harder to nail down specifics as memories fade. Include important details such as the date, time, location and people affected.
  • List the damages. Include where it happened, the extent of the damage, personal property involved, and the potential value of damaged goods.
  • Call your agent. He or she will need to know your role and contact information, the name of your ministry, the policy number, the date and type of loss, and a description of the loss.

Once you’ve recorded what happened and assessed the damage/injuries, contact your GuideStone Property and Casualty agent and/or your customer service representative at (214) 720-2868.

Remember that it’s important to take care of immediate needs first:

  • If someone needs medical attention.
  • If the police need to be notified.
  • If you need to make repairs to prevent further damage.
  • Take action to help prevent further damage or risk of injury. For example, make sure someone receives medical care if they are injured or cover a hole in the roof to prevent flooding.